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Have a good'un DT. I'll be out and back soonest! :o}
Morning mikey. Thanks, you're right. Three engineers have visited, endless phone calls. The last engineer said I was right. He'd checked all the lines from outside, to prove my point, then he checked the line inside right up to the router, with the router on and off. 'You're right' he said I will put it in my report in language they can't argue with. I did get another phone call to confirm it and give me some compensation and profuse apologies.