Tumble Dryer's Stopped Working

[CW1]

Hi,

My Zanussi ZDC68560W has suddenly stopped working. I'd opened the door during a cycle as I was on the phone in the same room (which I've done before) but forgot to shut the door later. Have no idea if it's related to the fact there's no power to the machine now.

Have cleaned the filters & the heat exchanger, changed the fuse & have it plugged into another socket.

It's not even 4yrs old yet, wasn't cheap (!) & probably only gets used twice a week at most.

Any ideas ?

[TWR]

It may have over heated!!! give it time to cool down completely then re-try CW.

[CW1]

Was days ago when I opened the door & forgot about it, think it's cooled down now ... ;)

[ivor4781]

always wise to let it do it's cycle or turn it to the usually 10 min cooling period otherwise element can be damged

[CW1]

This was the 1st time I'd make that "mistake" & there's enough "bells & whistles" on it (hence was so expensive !) that would like to think if leaving the door open was gonna cause any damage, it'd tell me. It was only on for seconds before I opened the door so nothing would've had time to heat. Can't help but think it's just a coincidence.

Would a damaged part really stop the LED coming on, wouldn't there be an error message or light on ? Lights come on when filters need cleaning & the water needs emptying.

[vulcan42]

You could try contacting here.
http://www.justanswer.com/uk-appliance/88p0o-zanussi-zdc68560w-tumble-dyer-will-not-start.html#re.v/491/

[TWR]

If the fuse in the plug is new & ok, there maybe an independent fuse on the machine itself, have a look at the rear of the machine.

[CW1]

Thanks Vulcan but bit wary of parting with £11 to an automated desk ;)

Thanks TWR. There's no mention of a fuse in the machine in the manual / troubleshooting. I'll give Zanussi a call ...

Thanks for comments :)

[EDDIE51]

Have you checked your 'consumer unit' (fuse board to give it the old name)
When you opened the door it may have tripped a circuit breaker.I have had that happen just from a light bulb blowing.

[vulcan42]

CW1, Apologies, I didn't know they wanted to charge that amount, hope Zanussi can help.

[Clanad]

Have you emptied the water reservoir?

[Dogsbody2]

Firstly satisfy yourself that you are plugging it into a socket with power on it.

From a switch-off position, follow the instruction given in the answer in this link - it put the machine into technician diagnostic mode. See if a fault code comes up and not it down.

Then try using that website to get the online technicians to help tell you what is wrong.

http://www.justanswer.com/uk-appliance/88p0o-zanussi-zdc68560w-tumble-dyer-will-not-start.html#re.v/492/

Opening the door whilst the programme was running really and leaving it in that mode wasn't the brightest thing to do - the machine may just need a hard reset of the software, or you may have done more damage than that to the electronics.

I understand the principles of these machines but I cannot diagnose it for you more than this.

[CW1]

Hi,
Just to update & put this one to bed as someone might find this useful - it cost £70 odd to have an engineer visit to tell me he thought one of the 2 PCBs needed replacing tho' couldn't be 100% sure. This wasn't a Zanussi Service Force engineer btw, they want their call out fee before they visit ! He estimated a new PCB could cost £100s but was going to find out how much & let me know. He never actually did (so not impressed) but meantime I contacted Zanussi direct. Turns out they run a "contribution exchange" scheme where they'll replace a machine with like for like, at trade price, taking into account how old the faulty machine is.
They gave me the option of 2 machines, updated versions of the one I had, for £180, with free delivery & disposal of old. They cost £300+ online so for a total of £250, I've now got a new machine & warranty. Replacing the PCB would likely have been the same (if not more !) so good result I reckon.

[tamborine]

By leaving it open while switched on you might have fused the heat element. Get an electrician to fix it.

[tamborine]

Just seen your note. DONTleave door open while heat is on. Its like boiling an empty kettle....the heat element blows - or worse, can catch fire.