ChatterBank1 min ago
Talktalk - Connecting Smart Tv
43 Answers
I bought a Samsung Smart Tv a few weeks ago and initially had no problems with it. On Friday my router died - it was an old 3Com model, built like a tank with four ports for Cat cables at the back - none of which I was using at the time. I had an old Talktalk router that I got a few years back when we were having problems with the old router, that I had never actually used. I hooked that up and everything was hunky dory; Smart TV, tablet and two laptops all connected just fine with it.
Meanwhile I had already contacted TalkTalk before I'd realised it was the old router causing connection problems with both WiFi and phone lines. All was resolved when I put the 'new' router in so I rang to tell them I'd solved the problem. They offered me a new router and Youview box and a price reduction for having been a loyal customer. I didn't really want the Youview box, but the router - yes please. They are due to arrive tomorrow
However, this morning I find I can't get the router to connect the Smart TV to the internet. I hadn't changed anything in our setup, but although the WiFi works for tablet and laptops and the TV can get through to the router via WiFi (the router is in the hall, about 2.5 - 3 metres away from the TV), it won't connect from the router to the internet. I've tried resetting the router. I called Talktalk but they didn't seem to be able to help apart from saying the router is old and probably not compatible with the Smart TV - but it worked fine over the weekend.
Does anyone have any ideas as to what I can do to try and get things working again please? Hopefully tomorrow the new router will sort things out - but a temporary fix would be great.
Meanwhile I had already contacted TalkTalk before I'd realised it was the old router causing connection problems with both WiFi and phone lines. All was resolved when I put the 'new' router in so I rang to tell them I'd solved the problem. They offered me a new router and Youview box and a price reduction for having been a loyal customer. I didn't really want the Youview box, but the router - yes please. They are due to arrive tomorrow
However, this morning I find I can't get the router to connect the Smart TV to the internet. I hadn't changed anything in our setup, but although the WiFi works for tablet and laptops and the TV can get through to the router via WiFi (the router is in the hall, about 2.5 - 3 metres away from the TV), it won't connect from the router to the internet. I've tried resetting the router. I called Talktalk but they didn't seem to be able to help apart from saying the router is old and probably not compatible with the Smart TV - but it worked fine over the weekend.
Does anyone have any ideas as to what I can do to try and get things working again please? Hopefully tomorrow the new router will sort things out - but a temporary fix would be great.
Answers
//all my devices have to be connected to the router (talk talk )they all need the routers wi fi address which is the same for all// and then they are assigned their own. Taicihi I wait with baited breath the result when you connect up the latest router, what a bind setting up other machines, never mind the tv anomaly. Think about the wifi extender tip in the...
22:37 Mon 21st Mar 2016
My son came round today to see what he could do - and ripped out the LAN cabel that he used to sue in his room when he lived with us - so we found out a hard connection works just fine. But we have to do a bit of DIY to get the cable there tidily. A powerline adapter is another idea - but then the plug we use for the router is not directly wired in to the house wiring system but is an extension. We'll get there eventually. Thanks for all your advice.
