I Think I Have Asked This Before But I Am Still Stuck////

askyourgran | 21:14 Mon 25th Apr 2016 | Computers

6 Answers

I have a laptop (HP- but not on HP) 32bit, I use Mozilla Firefox as my browser, For a while now I find I cannot log on to my emails and get a full page, half the page is my browser home page and half is BT email page. No idea how to put it right, is there anyone who can advise?? V grateful for any help.

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Buenchico

>>> half the page is my browser home page and half is BT email page

Definitely weird!

Try resetting Firefox to its default settings:

Firstly, note down the names of any extensions that you've got installed (such as Adblock Plus) and wish to retain. To find them, click on the 'hamburger' icon (three horizontal lines, top right), then on 'Add-ons' and 'Extensions'.

Then click on 'Help' and 'Troubleshooting Information', followed by 'Refresh Firefox'. (If you can't see 'Help', at the top of your screen, right-click up there and put a tick next to 'Menu Bar'). Reinstall any extensions you need.

askyourgran

Question Author

Thanks Chris. This old laptop is chugging a bit. I'll try that.

stoofur

There is a way of loading a website in the sidebar.

With your BT Internet bookmark try right clicking on it and going down to properties. There is a tick box there that says "Load this bookmark in the sidebar". Is that ticked? If it is then try unticking it.

You can then close the sidebar (the X on the top right hand side of the sidebar)

Hope it works.

askyourgran

Question Author

Thank you stoofur, I will try it tonight, I'm using the iPad at the moment and the email feature is ok on this, but I can,t figure it out on the laptop. It does appear on screen like a sidebar, while the home page for the Mozzilla takes up most of the screen. I tried refreshing Firefox but it hasn't solved it, but thanks Chris for your advice.

Buenchico

Is this relevant?
https://support.mozilla.org/en-US/questions/955447

askyourgran

Question Author

It has worked! Thank you so much stoofur, and Chris for your link. I've been months with that problem.

I've just tried to check an email that I had sent to someone from my iPad, but it hasn't registered in the sent folder on my laptop.

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