What Shall I Do

[jennyjoan]

Sorry for the long email - but am not technaphobe


In May, you used 11GB against your monthly allowance of 10GB

We emailed you during the month to let you know you were getting close to going over your broadband allowance. Now that you've gone over, you'll need to pay £1.50 (changing to £1.80 from July 2016) for every 1GB extra you've used. So we'll be adding £1.50 to your next bill.

But there's good news. From July 2016, you'll get between 12% and 25% more broadband allowance, depending on your package.
Take control of your broadband bill

We know it can be tricky knowing how much of your limit you are using especially if you're downloading a lot of large files. To help steer clear of additional costs in the future you may want to consider upgrading to one of our unlimited usage products.
Upgrade now

If you spend a lot of your time online watching TV (BBC iPlayer), streaming videos (YouTube) and downloading films, you might benefit from BT TV. With BT TV you can watch On Demand programmes and films, and Catch-Up TV on your TV and your broadband usage won't be affected.

If you'd like to discuss the best option for you please give us a call on 0800 707 6044 (we're open 8am-9pm weekdays, 8am-8pm on Saturdays and 9am-6pm on Sundays).

We reset your broadband allowance on the first day of every calendar month. There are two easy ways to keep track of how much you're using.

Download the My BT app for the quickest way to check how much you're using on the go. All you need is an Apple or Android phone, and your BT ID.

Or you can check it online by logging into our broadband usage monitor.

Find out more about your broadband allowance here.

Thanks.

UPDATE HERE

IN THE EMAIL ITSELF IT ALLOWS ME TO "UPDATE BUTTON" -


ALSO I DO NOT STREAM, GO MUCH ON YOU TUBING - SO ANY ADVICE WOULD BE WELCOMED - THANKS

[Islay]

Have you locked your wifi, is it possible that your neighbours are surfing for free?

Sorry you said your not a technophobe so I thought you would be able to understand the tech talk.

[Baldric]

RandyMarsh, see JJs post @ 15:13

[jennyjoan]

randy - home broadband on the old fashioned monitor and keyboard - nobody else uses it only me

[jennyjoan]

just looked at my emails there - for Alba - just says Hello,

[albaqwerty]

Conne, sounds dodgy, please tell me you didn't click on a link !!

[Baldric]

JJ, check out the link @ 15:38

[jennyjoan]

The wee photo of Murray's moggie - it is nice (if you like cats)

[Baldric]

You did say you didn't understand MMs avatar, just thought that might help

[chrissa1]

If you have Unlimited, you shouldn't be getting Any emails like this!!!!!!

[Prudie]

Islay makes a very valid point too, have you got security and password on your broadband? Just because only you use it at home doesn't mean neighbours and the street outside can't use it if it's 'open'. I can 'see' about 5 other connections from my neighbours but they are all password locked.

[rockyracoon]

If you think you're on unlimited you should give BT a ring or see if they do live chat on their website. Do not follow any links in the email as it's quite possibly a scam.

[jennyjoan]

I kept pc off for a cuppla days and when I went into outlook - the thing had gone. I think they were looking for more money.

Anyway while I am on here I recall doing a thing with my old Windows and that was removing "cookies and something else maybe history or something. I think I'd like to clear those. Doesn't that clear space up too. Thanks all for your help re the above. xx

[Hopkirk]

If you are on unlimited broadband, it's odd that this says you have a limit of 10GB.

It sounds like a scam.

Don't click on it.

If it is genuine, then someone else is using your wifi as well as you.

[jennyjoan]

The mail has gone - vamoosed. Hoppy

[Hopkirk]

You need to use 'Disc Clean Up', but how you find it varies between operating systems.

[jennyjoan]

right Hoppy - I may google that - I am tired now - just in from park after walking about 2 hours. Do remember doing that a lot on the old windows.

[Hopkirk]

It will be somewhere in Control Panel, System and Security, Administrative Tasks.

[jennyjoan]

An update - I didn't know where I was.

First of all I thought I was unlimited broadband but it was unlimited talk.

(Received my bill today online and perused it thoroughly).

I am only awarded 10Gb per month and I had gone through that 10gb =- but it was only £1.50.

Have put bill into a folder and will keep an eye on it - genuinely I hadn't a clue re all these things.

Just hope wee cousin keeps ok. Thanks folks