ChatterBank8 mins ago
Laptop Out Of Range Issue
12 Answers
Hi, our HP laptop is only able to connect to the internet in the same room as the router and then slowly. It is fine connected by ethernet, when a download of 46 mbps is suggested. All our other devices (laptops, Ipad) work throughout the house. This problem only started in the last month or so. The retailer we purchased it from tells us it is a router/ISP issue, but this would mean all devices would be affected. I have worked through all six steps of the HP on-line Support (installing drivers etc), but to no avail. Is this likely to be a hardware issue?
Answers
Best Answer
No best answer has yet been selected by Mr Zippy. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Try resetting the TCP/IP stack. (Don't worry, it's easier than it sounds!).
Click start and type 'cmd' (without the quote marks) into the search box.
In the results which will appear above it, right click on 'cmd' and select 'Run as administrator'. (If you're asked for permission to proceed, grant it).
Then type the following line immediately into the window which appears. (i.e. don't start a fresh line, just type away):
netsh int ip reset c:\resetlog.txt
Hit 'Enter'. You should then see a message telling you that you need to restart your computer to complete the action. Do so.
Click start and type 'cmd' (without the quote marks) into the search box.
In the results which will appear above it, right click on 'cmd' and select 'Run as administrator'. (If you're asked for permission to proceed, grant it).
Then type the following line immediately into the window which appears. (i.e. don't start a fresh line, just type away):
netsh int ip reset c:\resetlog.txt
Hit 'Enter'. You should then see a message telling you that you need to restart your computer to complete the action. Do so.
Thanks Buenchico, but unfortunately it has not worked. In fact since leaving my Q it has become worse. Even in the same room as the router the connection is lost and I have to go via HP Support to reset my Network Adapter (it then holds good albeit slow for about 10 minutes). Guess its a network adapter issue which I need to get the retailer to fix (still in 12 month warranty period),
It does sound probable that it's a problem with the network adapter but it might still be worth trying the old fix of 'turn it off and turn it on again'. No, I'm not referring to your laptop but to your router.
(I've absolutely no idea why that should work but it's got me out of a hole more than once!)
(I've absolutely no idea why that should work but it's got me out of a hole more than once!)
Agreed, Hc4361!
http:// www.eba y.co.uk /itm/li ke/4010 0955365 8
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Thanks all, yes still within warranty period. Retailer insists that I go through HP Support steps first (which I have) and I have tried the router on/off process (although as I said, other devices work fine). Instinctively, the retailer suspects it is the router/ISP performance, so I have got to be sure I have tried all home remedies.
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