Broken Goods

[tamaris]

In liquid form sent from someone at EBay, I have informed them but they have not replied, what shall I do, I paid with PayPal. The postman handed the parcel to me and apologised and I have taken photos.

[grasscarp]

Try contacting them again and say if they don't reply by Friday (or whenever) you will raise matter with ebay.

[tamaris]

Thanks GC x

[TWR]

If the postman had apologised to you, do you know him to ask if he would put this in writing, if he will then contacted Ebay>>P.P. the seller should reimburse your money, don't let this drop.

[tamaris]

Twr yes I know postman's name.He said if they wanted the package back just to leave a note on my door and he would pick it up.

[TWR]

I would get the postman to sign a letter to the effect before anything Tam, if the item was broke & the seller refuses to call / answer your requests then leave it to Ebay to sort out, I have done it myself irrespective of what people say about, Claims etc ( You have no chance ) that what I was told, they were wrong.

[tamaris]

Thanks T w r I will do what I can I expect EBay have a contact email on their site x

[TWR]

Morning, yes go onto their site map at the bottom of the Ebay page the contact details is there.

[tamaris]

Thank you TWR x

[Quizproquo]

Go to the eBay Resolution Centre and open a case. You can open a case in Paypal too.

[mikey4444]

Quizproquo is correct on this, but I would give the seller another opportunity to reply first....after all, at this time of the year, they could be on hols for a few days.

[grasscarp]

Help and Contact is a tab at top of the page near your name. It leads you through problems. I would also mention that they are very helpful on the phone.

[tamaris]

Thank you all for your help xxx