Tripadvisor - Response To Response To Comment

[Mr-H]

I commented on tripadvisor about a visit to a hotel. Basically I said that my experience with the meal was ***, very expensive, small portions and a wait of almost an hour between our arrival to being served. I also objected to a service charge being automatically included in the bill. The hotel manager responded and said 'a number of your comments are factually incorrect'. This is not true. I made 4 complaints, each one was absolutely correct and could be substantiated by our friends. However, I cannot find any way of adding a further comment within the tripadvisor post. I have emailed the manager, but of course he has not bothered to reply. Is there anyway I can refute his comments to my first post in tripadvisor? Or is that it - I say 'bad', he says 'no it wasn't' and that's the end of it.

[Baldric]

Go back (on T A) as A N other?

[Hopkirk]

Just leave it and move on.

[Prudie]

You can go back on as yourself and just add an extra review to the one you're on - you cannot add to the bottom of posts though like you can on here. You write your review, the owner is allowed to respond and that's it for that section.

[Zacs-Master]

Pick up,the phone and speak to the hotel manager. If you're comments are true you've nothing to lose. I'd record the phone call tho.

[Mr-H]

I suppose I'll just do as Prudie and Hopkirk suggest, though it does grate that he can basically call me a liar and there's nothing I can do about it.

[Zacs-Master]

You can do a,lot about it. Instead of hiding behind the Internet, have the balls to phone him.

[MissLead]

Did you raise any of your complaints at the time of your visit?
Or only on TripAdvisor afterwards?
Too easy to post negative comments online nowadays without having to engage on a one-to-one basis!
Most places have the waiting staff ask you "How was your Meal? " or similar. That is the appropriate time to tell them about any problems, isn't It?

[Maydup]

What would you like as an outcome? If you contact the hotel direct, you're more likely to achieve that outcome, than trying to win the argument on TA.

[Peter Pedant]

yeah that should be OK. Leave it

If I read a report - that said this really is crip and had Basil Fawlty reply - no it isnt
I would draw the obvious conclusion - and decide whether I wanted to go elsewhere

I usually only write up the good ones
and for a bad one - shrug my shoulders and think - well market forces should take effect ....I notice that the really bad ones ..... go out of business a few months later and I conclude the staff know that the writing is on the wall and act accordingly

[hereIam]

Of course he's going to reply favourably about his hotel, hasn't he the right ?

[Ninefingers]

Tell him if he doesn't like negative comments about his hotel he should keep away from Trip Advisor, people behind keyboards can be very, very, honest far more than they would be face to face!

[ummmm]

Or very very spiteful. Or simply just moaning minnies...

[Sqad]

Storm in a teacup.
Leave it and move on.