Help! Tripadvisor Driving Me Crazy.

[Jennykenny]

I got a phone message on my mobile to phone TripAdvisor urgently about a booking I have with them next week.
There wasn't a number as such to reply to - just a way of responding via my mobile.
Have tried twice to get to the point of speaking to someone but all I do is go round in circles and run up a bill.Each time I think I am getting somewhere, the questions have no relevance to my situation, which is to find out why they called. The final question is always, 'Is there anything else we can help you with today?' And then they just spin me round the unrelated topics again.
Anything, anybody?
I would ignore it but may end up with a cancelled booking.

[ivor4781]

scam they dont do that

[Buenchico]

Possibly worth a try:
http://www.hiddencontactnumber.co.uk/tripadvisor/

[Jennykenny]

Thanks Chris.
Tried that number but the two options (press 4 or 5) for 'guests' - are : 'Are you a TripAdvisor user?' 'Or have you a booking with TA?' leaves you with deathly silence.
I decided to be a hotel owner in the hope of getting a real person - options 1-3 but all it did was spin me back to the original 5 options.
I swear to god, if I live through this nightmare booking I will never use TripAdvisor again. Usually book direct or, if stuck, via booking.com, but this apartment had no option.
This holiday is fated. The Southern Rail strikes already forced me to buy another Eurostar ticket and extend my holiday by an extra day.
Who said holidays are relaxing.
G

[Jennykenny]

Do you know what Ivor, I think it is a scam, and I'm sorry I ignored your answer.
They now want me to send them a screen shot of my credit card statement showing the payment made.
No way, Jose.

[mikey4444]

Scam, without a doubt, Trip Adviser doesn't do this sort of thing !