Absolutely Fuming

[Caran]

I ordered 6 boxes of Bold Crystal Rain at the bargain price of £5 each from Tesco. I usually do this when it's on special offer. Their normal price was I think £9. Booked delivery slot for last night, it didn't arrive.
I phoned the customer services number on confirming email. To be told it was out of stock. Yet I had an email yesterday saying delivery was ok for last night.
I asked when I would receive the order to be told I wouldn't be getting it as the promotion ended today. I asked surely seeing as I ordered it 10 days ago the price should be honoured. No I was told.
I think this is disgraceful. Still fuming after the phonecall.

[Caran]

Just ordered at Asda for same price. Delivery tomorrow evening.

[Mamyalynne]

Fingers crossed.

[hc4361]

I use this site and app. There are certain brands I will only buy, such as Anchor butter and I get an alert when it is on offer at any supermarket.

https://www.mysupermarket.co.uk

[andy-hughes]

I was going to advise about the proverbial 'small print' but I see it has helpfully been posted already.

It is frustrating.

I encountered a similar scenario, returning two dupl;ciate books Mrs Hughes and I received as gifts, only to be told that they were now discounted to half the original price, which is what they would offer me as a refund!

I understand there is nothing I can do about it, but I was not impressed - it means that our relative is unable to have us receive gifts at the value she wanted, and if we want books to that value, we ,must may the additional cost.

Happy New Year Waterstone's!!

[hc4361]

I think it is very generous for a store to exchange/refund unwanted gifts - they don't have to. It was M&S that started this and I think they regret it

[andy-hughes]

hc4361 - It has nothing to do with generosity, and everything to do with customer loyalty.

If you want to establish a warm welcoming reputation with your customers which leads to repeat business, then receiving returned goods which can be re-sold costs only the time of the staff member involved, and as such is highly effective.

[hc4361]

I know why they do it, andy. I still think it's a generous thing for stores to do, though.

[Tuvok]

We have a big Tesco, but it is a smaller one about 12 miles away that does the deliveries.

The stock does not come off the shop floor, but from a dedicated area within the stock rooms.

[andy-hughes]

hc4361 - //I know why they do it, andy. I still think it's a generous thing for stores to do, though. //

If you know why they do it, then you can obviously understand the generosity is not their motivation - although its apparent motivation may be another positive by-product.

If a hard-headed, business driven, financially motivated national conglomerate can use a cost-effective policy to increase sales - and be seen to have a kind human face doing it, then I am sure they will take that, no problem.