Jobs & Education1 min ago
Ebay Item Returned As They Could Not Deliver?
17 Answers
I sold ebay item to a buyer in Canada using a tracked courier.
The courier has tried to deliver the item several times and left notes but there is no one at home to accept the delivery. Now they say the item will be returned to me.What happens now, if I get the item back do I have to resend it? , it cost over £35 to send. Do I get to keep it ?
As well as the courier leaving notes I have emailed the buyer and sent eBay messages no reply.
Yes I did check with the buyer that the address and post code were correct and gave her the tracking code. Can't find any information on eBay's help pages.
The courier has tried to deliver the item several times and left notes but there is no one at home to accept the delivery. Now they say the item will be returned to me.What happens now, if I get the item back do I have to resend it? , it cost over £35 to send. Do I get to keep it ?
As well as the courier leaving notes I have emailed the buyer and sent eBay messages no reply.
Yes I did check with the buyer that the address and post code were correct and gave her the tracking code. Can't find any information on eBay's help pages.
Answers
Best Answer
No best answer has yet been selected by EDDIE51. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Ellipisis, Thanks, Yes I saw that but it does not say anything about my problem.
I have posted a question on eBay's message boards in the 'International Selling' section , no reply yet but I'll let you know.
I have now sent the buyer a text as well, no reply, so they can't say I have not tried everything to get the parcel to her!
I have posted a question on eBay's message boards in the 'International Selling' section , no reply yet but I'll let you know.
I have now sent the buyer a text as well, no reply, so they can't say I have not tried everything to get the parcel to her!
You need to contact the courier that delivered the package in Canada which may be different to the one that picked it up in the UK. It would be helpful if you could get your buyer to do the same. Ebay will treat this as item not delivered and you will have to refund the buyer in full and try and claim back the postage costs from the courier.
Sounds like either the courier is delivering it to the wrong place, or your buyer is lying to you.
If the buyer is lying you're a bit stuck. You're relying on the courier providing proof that they delivered to the buyer's actual address (e.g. a photo of their front door).
I would still contact eBay customer services.
If the buyer is lying you're a bit stuck. You're relying on the courier providing proof that they delivered to the buyer's actual address (e.g. a photo of their front door).
I would still contact eBay customer services.
EDDIE Ebay always support the buyer, its ridiculous. If the item is still with the courier then there is a chance they will give it another go or can you persuade the buyer to go collect it? IF the item is not delivered then the buyer can start a case in the Resolution centre and you will eventually have to refund her plus the original postage costs. Then you will have to start a claim through the postage service you chose.
Dazzelflash , Sorry but I have seen the eBay only support the buyer argument 100s of times.
Where it may have been true in the past it is not now!
I have 100% positive feedback of 988 ! They do listen to what I say about buyers and I have had several decisions in my favour. They have even removed negative feedback that was unfair without me needing to ask!
Where it may have been true in the past it is not now!
I have 100% positive feedback of 988 ! They do listen to what I say about buyers and I have had several decisions in my favour. They have even removed negative feedback that was unfair without me needing to ask!
EDDIE please do not try and take out your frustration on me I am just trying to help. FWIW I have been trading on Ebay since 2006 and have 1248 100% positive feedbacks a few more than you! I sell all over the world an a Powerseller, Top-rated seller and provide an Ebay Premium Service and know how Ebay works.
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