Another Rac Update

[gness]

I emailed my answer to the RAC thanking them for their reply but saying I didn't want their £10 voucher, thank you.

My complaint really was that they had lied to me about recovery time and phoning me to tell me of the delay.

I have just received a phone call from someone further up the chain who has investigated my complaint and listened to phone recordings......and to cut a long story short.......

He says that I had received the standard response to a complaint. He also says this wasn't acceptable in the circumstances and a more thorough investigation should have taken place given the situation I was in.

He has offered me £30 compensation......as I said I wasn't looking for compensation.....just honesty, answers and to make them aware of their very poor customer service on this occasion....leaving a vulnerable, elderly lady on her own for so long....

I thanked him for his apologies and offer, deciding to accept.....saying this would buy the nice scarf I had seen in M&S and two bottles of wine to replace those I had to drink to recover from my ordeal.....

He laughed....in fact he was very nice......wonder if he's married.....☺

[Tilly2]

Good result, Gness but don't marry him, he'll be out all hours of the night rescuing damsels in distress.....oh hang on.....?

[gness]

Oh lord...he won't will he, Tilly?.....couldn't be doing with him around all the time.....x

[Tilly2]

No he won't. He'll send a man with a tractor.

[gness]

Hmmmm....a single man with a tractor?.......♥

[Peter Pedant]

I had this with the RAC gness ( 1993 )
and demanded my subscription back - since they hadnt done what I had paid them to
done by return

jolly girl - they must employs thousands
said " Oh yeah well when you said you needed help we didnt realise you needed help"
duuuh

[gness]

Peter.....there are twelve levels of priority apparently.......seems I wasn't in as much danger as two big chaps in a more dangerous situation......they must have been in a bad way....x

[Tilly2]

Gness, I'll race you for the single man with a tractor. On foot mind, not in a car. On a bike maybe, providing you take the battery off yours.

[gness]

On foot then, Tilly....battery or no battery still takes me an age to get on the ebike....x

[Tilly2]

1...2...3...Go!

[melv16]

Careful of the wobbly bits while you two are running ;-)

[gness]

Your wobbly bits or ours, Melv?....... ;-)

[melv16]

I've still got my jock strap from when I played rugby, gness. Phew, I think it needs washing :-)

[Tilly2]

I can tell you that Gness does not wobble!

[gness]

Never mind the washing, Melv....be on the safe side and just put it on......☺

Nope....no wobbles....Tilly and I are as pert as each other......x

[melv16]

You two must be wearing Kevlar :-)

[gness]

Nope....just good living and regular exercise.......




That's a fib......☺

[DTCwordfan]

not so much a lie, the exercise being lifting the arms to down the pint of Guinness, one of the most effective training exercises known to man or woman.

[Baldric]

DTC, that most likely won't help if the race is taking place on foot tbh.

[DTCwordfan]

then it becomes a wheelbarrow race, Balders.....

[shoota]

Sigh