ChatterBank1 min ago
Wheelchair Access~Southeastern Trains.
3 Answers
Our Niece is disabled and in a wheelchair.She has been getting help with her travel from the rail company,and although she is told she will get the following,without a conductor/guard this seems it will not be possible.
This is from SouthEastern's Website:~
We can provide things like:
a wheelchair from the station entrance to the train
wheelchair ramps on trains and platforms
someone to guide you if you’re blind or visually impaired
help climbing stairs or getting on and off the train
You can use our assisted travel booking form, contact our assisted travel team, or speak to staff at our stations and on board our trains.
At stations where our staff aren't always available, please call our Assisted Travel service.
Whether you book in advance or not, when you arrive at the station please find a member of staff and let them know and they will help you.
She gets wheelchair ramps now(booked in advance) this will cease without a conductor/guard.
Many of the stations on this line(Hastings~London) are unmanned,and when they are manned it is only by a booking office person,who cannot leave their office to assist a disabled passenger.
Quite what calling the Assisted Travel Service will do I am unsure,I called them on her behalf and all they could suggest(when these changes come in) was going to a station (2 in fact) that were 25/30 miles from her "home" station!one even further from London.
I love the last line~Whether you book in advance or not, when you arrive at the station please find a member of staff and let them know and they will help you.
At her "home" station there is no member of staff most of the time(and when there is they are booking staff only).So the conductor/guard's help was most welcome.
This is from SouthEastern's Website:~
We can provide things like:
a wheelchair from the station entrance to the train
wheelchair ramps on trains and platforms
someone to guide you if you’re blind or visually impaired
help climbing stairs or getting on and off the train
You can use our assisted travel booking form, contact our assisted travel team, or speak to staff at our stations and on board our trains.
At stations where our staff aren't always available, please call our Assisted Travel service.
Whether you book in advance or not, when you arrive at the station please find a member of staff and let them know and they will help you.
She gets wheelchair ramps now(booked in advance) this will cease without a conductor/guard.
Many of the stations on this line(Hastings~London) are unmanned,and when they are manned it is only by a booking office person,who cannot leave their office to assist a disabled passenger.
Quite what calling the Assisted Travel Service will do I am unsure,I called them on her behalf and all they could suggest(when these changes come in) was going to a station (2 in fact) that were 25/30 miles from her "home" station!one even further from London.
I love the last line~Whether you book in advance or not, when you arrive at the station please find a member of staff and let them know and they will help you.
At her "home" station there is no member of staff most of the time(and when there is they are booking staff only).So the conductor/guard's help was most welcome.
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I'm confused!
Although Southeastern use driver-only trains on some Metro routes around south London (and have done so for twenty years), they have no plans to introduce driver-only services elsewhere.
Their parent company (Go-Ahead) does also own Southern (where the long-running dispute about drivers operating doors has been going on) but even on those services there is no plan to remove conductors from trains.
So I'm not sure what your post is actually about!
Although Southeastern use driver-only trains on some Metro routes around south London (and have done so for twenty years), they have no plans to introduce driver-only services elsewhere.
Their parent company (Go-Ahead) does also own Southern (where the long-running dispute about drivers operating doors has been going on) but even on those services there is no plan to remove conductors from trains.
So I'm not sure what your post is actually about!
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