Food & Drink1 min ago
Newmarket Travel
9 Answers
In February my sister and I booked with Newmarket to see Neil Diamond in Birmingham. We requested a twin room, this was confirmed on the confirmation and again when the remaining balance was paid. A couple of days ago I received by email the final travel arrangements/itinerary which named the hotel we are staying in. I looked online for the hotel and realised all rooms were double or superior double with a pullout sofa bed. I phoned the hotel and was informed there were no twin rooms "and the room will be made to look like a twin room". I then contacted Newmarket and the agent sounded surprised but said she would find out and get back to me. I phoned my sister as she wasn't very happy about the prospect of one of us having the sofa bed. I had to go out but my sister spoke to Newmarket who has said it is what it is and the attitude was like it or lump it! (after all, it's only for one night!) We are not very happy.
How would you feel? Are we over-reacting?
jeanyb
How would you feel? Are we over-reacting?
jeanyb
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