Calls To Bt Technical Department

[foxhaven]

I have a problem with my landline phone which a BT make, calls to their technical department cost 65p per minute ! which is ridiculous when it is about one of their own products. I have tried an 'on line chat' but their only advice was to call the technical team.
Does anyone know another way of getting in touch with them ?

[Togo]

Think I would be checking the wiring between the incoming socket and the phone cradle or hub Foxhaven. Particularly the microfilter(you do need one) which should be an ADSL microfilter. In the past I have had problems with tarnished contacts and changing the filter sorted it. You could unplug, and inspect, then try plugging back in again to see if you get a better connection. You will be able to see if the contacts are tarnished, they will be black instead of a gold colour.

[foxhaven]

My other 'emergency' old fashioned phone has no crackle - although obviously doesn't support the texting facility anyway, from all the evidence i assume the problem is with the phone itself which is just 2 months out of the 1 year warranty - my last BT phone only lasted 10 months and this is a replacement.

[Boto]

@16.56 Not much use getting rid of a landline, even if they are quaint, if you have no mobile network coverage.

[woofgang]

if its out of guarantee and its not the line, I am not sure what they would do anyway.

[Togo]

Bummer that Foxhaven, we switched to a Panasonic twin phone set up after being previously disappointed with 2 BT phone sets.

[bednobs]

WHERE did you buy it from?