Faulty Watch Bought From Amazon.

[derekpara]

I bought a Lorus watch via Amazon which started to lose time after about 3 weeks.
By the time I contacted Amazon their 30 day warranty had passed and they referred me to the seller who claims that as the watch is outside the 30 days, the warranty passes to the manufacturer and if I take it to a Lorus dealer they will be able to assist me with a repair or replacement.
Is this correct ? Advice please.

Cheers.

D

[sapelesam]

If the watch was new you should get a much longer warranty. I believe the law says that any fault found in the first six months must have been developing when sold. If new, the vendor is responsible for repair or refund.

[Zacs-Master]

How do you know it was 3 weeks if your watch was faulty?


Sorry. Couldn’t resist.

[hc4361]

It is for the seller to sort out, not the manufacturer. Your rights explained here:

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

[Buenchico]

As Hc4361 says, your contractual rights are with the seller, not the manufacturer. If your first contact with the seller was within 30 days of purchase you're entitled to a full refund. If it was after that the seller must repair or replace the watch.

[Davemano]

Did you contact Amazon or the seller. Seller details are on your account page.

[sapelesam]

It's all in the OP Davemano.

[Davemano]

Oh, of course, stupid boy Pike.

[Davemano]

Sound advice from hc and Bc.

[derekpara]

Thank you all for your great answers and advice.

The seller ( not Amazon) is still being difficult, but I've been in touch with Seiko/Lorus head office in Maidenhead and they have been very sympathetic, and have agreed to replace the watch.

You could say the vendor has got away with it, but in the end I have a result and will post an appropriate review on the seller's Amazon site !

Cheers.

D