Binatone seems to have got two of the world's worst websites. Going to this one
http://www.binatonetelecom.com/
doesn't produce any obvious answers but it does, at least, enable one to download the user guide for your device. That, in turn, says to go here for updates
http://binatonegps.com/gps/_uk/
The relevant information still doesn't exactly leap off the page. However, going via the site map, it's eventually possible to get to a 'Downloads' page. Having done all of that, clicking on what appears to be the required download simply gets a Word document which has the following as its entire content:
"Map update and upgrade service
If you wish to update to the latest available map or to upgrade to Western Europe or Full Europe then please contact the helpline via email on
[email protected] or to call the helpline on 0845 345 9677"
So why couldn't they have simply put that in the user guide (and/or on either or both of the websites) in the first place?
Grrrr!!!!
If they're as good at answering emails as they are at telling you how to contact them in the first place, I strongly recommend using the phone number rather than the email address!
Chris