Reminds me of the Hard Rock Cafe in Paris. We were seated next to a young couple who looked seriously peed off. After a long time waiting for any staff to even offer us a drink, the young couple received their drinks which were full of ice. They told the waiter they'd asked for no ice so sent the drinks back.
Some time later, while the children we'd brought with us for a treat looked at the movie memorabilia, neither we nor the young couple were getting anywhere with drinks, let alone food, so we left.
The young lady at reception hoped we'd had a good time! Er, no. Pathetic!