Subtitles not working

[tigerlelly]

I have a Panasonic TV and Sky HD system. I have applied the subtitles option to 'on where available' as we have a hard-of-hearing 90 yr old living with us. It has been working well for over 18 months but at the weekend suddenly stopped. It doesn't work even if we try the one time only option (Help button and then choose subtitles on). I have gone back into the setup system and it was still set at 'on'. I turned it off and re-set it to 'on' but with no luck. Before I sit for hours on the phone trying to get through to Sky can anyone help, please? .Thank you.

[Hopkirk]

Can't help I'm afraid, except to confirm that subtitles are working here on our Sky box.

Try rebooting your digibox (unplug it for a while)

[Dodger666]

I assume you are referring to sub titles on all channels. Unfortunately there are still some channels that don't do subtitles.

"It doesn't work even if we try the one time only option (Help button and then choose subtitles on)".

If you can do the above procedure - (Help button and then choose subtitles on) - then you haven't got the subtitles to default to on. If you had, the above procedure would give you - Help then "switch subtitles off"

[tigerlelly]

Thanks Hopkirk. All ok again now. I had tried that once but obviously didn't leave it off for long enough.

Dodger666 - no, I was only talking about the channels with the subtitles option. It's all tickety-boo again now that the sky box has been rebooted.

[Hopkirk]

Most things in the world these days can be cured by switching off and switching on again.

Unfortunately this doesn't apply to leaking oil wells.

[Kathryn357]

The 'Documents Manager' alternative on your phone. https://aptoide.io Easy to internet browser as well as select any variation of Application.