Virgin Media

[collareddove12]

I understand that if you ring at certain times you usually get an 'English' voice. I struggle to understand the foreign ones. I want to try and get a reduction on my monthly payment.

[ummmm]

Good luck with that. They are actually helpful but I couldn't understand them.

[dannyk13]

Usually if you go to the department dealing with accounts you get an English person.

[bednobs]

as far as i understand, their call centre is in the uk. However, i always seem to get a northern accent when i ring. If you wish to speak to someone with a particular accent, just give it a try and hang up if it's not the accent you want then try again

[dannyk13]

Bednobs, the technical dept(or part of it) is in India.

[HansUrbancka]

I recall having read on the Net that when you telephone Virgin Media you then get a choice of numbers to press. If then you press the option of 'thinking of leaving' there is an immediate response from a person based in a uk call centre.

Might be worth a try, with an apology for having pressed the wrong button.

Hans.

[margarettom]

Don't apologise. Say you have to thinking of leaving as you can no longer afford their charges. They will most probably negotiate with you. Sky always do.

[jennyjoan]

I heard that too Hans that applied to Sky if you are wanting to leave.

However I can't even hear the English accents either.

[anotheoldgit]

Their call centre is in Manila, the Philippines.

Once Virgin customer service was second to none, but recently it's abysmal.

[collareddove12]

Thanks for all your answers, I'll have a try and see how it goes.

[Gizmonster]

Be brave and stand your ground.

Have a read of our latest contact with Virgin Media:

https://www.theanswerbank.co.uk/Media-and-TV/Question1606857.html

Good luck :)