Check Your Pricing In Supermarkets

[derek-33]

particularly morrison's not the first time pricings been wrong to the detriment of the customer last week we bought morrison cottonfresh washing disinfectant shelf price £2 scanning on check out £2.50,brought this to the attention of customer services who said they would correct it. 1 week later i checked this out still the same £2 n shelf £2.50 on check out

[Bazile]

If you've a couple of items , then perhaps yes .

However if you've a trolley full of stuff ?

[Captain2]

Presumably you got them for £2 as the shelf price dictates the cost to customer; bad show though that it hadn't been rectified in a week, we wouldn't get away with it in our store.
I find Sainsburys to be the worst for wrong pricing - not saying that just because I work for Morrisons ;)))
Funny how we don't get many people telling us that they've just been charged £2 for something even though the shelf price says £3.

[Jackdaw33]

What I like about Morrison's is: £1, Special offer, 2 for £2.50.

[ubasses]

I always check my Sainsburys list, so many times things have been scanned twice, was charged for 4 grapefruits instead of 1 (customer services said 'the 4 key is just below the 1!)Another occasion picked up 2 boxes of lagers when buying 2 meant much lower price offer, and found the offer had gone through OK but had then been charged for a 3rd at full price. Do not trust them at all.

[Bazile]

Well i did tell the customer services that i had been charged £ 2.60 for my pizza , when it should have been £3.60

[Captain2]

.... presumably after you'd paid Bazile :))

[Bazile]

Yep - i only noticed when i got home

[Jackdaw33]

Another favourite of mine, courtesy of Morrison's, is - Special Offer, 2 for the price of 3.

[sunny-dave]

My local Co-op are particularly poor at reflecting shelf-edge prices on the tills - I always check.

Funnily enough it never seems to be in my favour, either :((

[Captain2]

^^^ Morrisons'

[Jackdaw33]

As the founder was Wm Morrison I think my apostrophe is in the right place.

[nescio]

my local Tesco tries another trick: in the reduced price section, there are usually some multipacks with one or more items missing. Rather than reducing the price pro rata, they just deduct 11%, because, "the packaging is damaged". e.g. there was a three pack of minitrifles with one missing, reduced from £1.65 to £1.47, not the £1.10 you might expect. I brought this to their attention, but was told the 11% reduction was standard policy. Blatantly ripping people off.

[Jackdaw33]

"It's our policy". Now where have I heard that load of old pony before? Instead of asking to speak to the supervisor or manager, ask to speak to the policy maker. That'll baffle them.

[Buenchico]

I've also pointed out pricing errors in Morrison's and then, after being told that they'd correct things, noticed the same incorrect pricing a week later.

However such things are very rare in Morrison's, whereas our local Co-op gets things wrong nearly all the time. I reckon that about one in three special offers shown on the shelves don't get the discounts applied at the tills unless customers check their receipts and insist upon paying no more than the prices which are displayed.

However it works the other way round too because the Co-op seems to forget to remove some discounts at the tills long after they're no longer displayed on the shelves. In particular, they had a '3 for the price of 2' offer on bottled continental lagers that was only meant to last for about a fortnight. However it took their management about 15 months to notice that the discount was still being applied at the tills long after it should have been! I bought a lot of bottles of lager, always in multiples of three, during that period ;-)

[vulcan42]

Tesco has a particularly insidious trick. An Item, they've been selling for a long time disappears from the shelf. A few months later it returns with "New" plastered all over it, the only thing new is the price, it's increased by about 30%. B&Q need watching too.