Motobility mileage allowances.....

[osprey]

An elderly relative of mine has had her Motobility car for just over 2 years and has just received a letter from Motobility requesting payment for the excess milage she has accrued in those 2 years. For those who don't realise, the allowance is 45,000 miles over 3 years and any mileage accrued in excess of this is charged at about 5p per mile. She was unaware that excess mileage would be charged at yearly intervals and had always been under the assumption that any excess (if applicable) would be due at the end of the 3 year period. Has anyone out there had a similar experience with Motobility?

[Ethel]

It is very clear in the terms and conditions:

Excess Mileage

Under the contract hire scheme, charges are made for mileage in excess of 15,000 miles per year, i.e. you are entitled to drive 45,000 miles over the three years. These charges, currently 5 pence for every extra mile, must be paid annually to MFL's maintenance agent. If you have paid annual charges but at the end of the three years your total mileage is less than 45,000, Motability will refund the excess mileage charges paid. If you are likely to have high mileage, you may wish to consider the hire purchase scheme which has no mileage limits.