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How Long To Hold In Queue?

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bainbrig | 09:49 Mon 29th Oct 2018 | ChatterBank
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I've had the awful music from Baxi for over 20 minutes now, no messages any more, just the music... should I give up? If not, how long SHOULD I hang on for someone to reply to their phones?

I have a boiler not working (chilly too).

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I bet they'll be so busy from now on BB with this freezing weather and boilers breaking down :(
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Why would they block me? Paranoia, possibly exacerbated by Answerbank’s Troll Army...

I've experienced ridiculous waits in the past; 20 minutes ? Pah ! Nothing. Just told me not to deal with that particular company ever again.

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