Payments To Sky For Internet

[spathiphyllum]

I set up sky on the 24th or something, when i rang up i made it very clear that i wanted to pay my bills on the 1st, the man said this would be OK after the first payment..

So, i set up early September.. I paid a ££ for the delivery, set up and the box. I then paid the monthly bill + £5, so i though, well i can change my payment date now, i've paid the 1st bill.. Turns out another is due on the same month, anyhow i paid 3 times in September for different bits, it made no sense and i was not told of the final payment on top of the first two.

Anyhow, i ring up after my 2nd payment and get told i can't change the payment date until i've paid my next payment as that payment is already in the pipe line.

So.. i pay that bill, then ring up trying to change my payment date, and below and behold... "you can't do that because your next bill is in the pipeline".

I feel like i'm being taken for a mug how do i change my payment date??

Anyone else had issues when they first set up sky?

[spathiphyllum]

4th** not 24th.

[bednobs]

whe in the month is your current payent take? when i the month are you calling them?

[spathiphyllum]

current payment is 23rd i call them the morning after, they said i can't call on the same day as it will be "processing"
They said i can do it online but i assume it's the same issue else why can't they do it?

[bednobs]

im sorry i dont know the answer then, however i have had huge trouble recently with a credit card payment i wanted to change to the 1st. I called them and had to make some random payments and they said it was the changed. Then they charged me a fee because they hadnt done it properly and no payment went out. It turns out it was because i called on a day the payment was "in the pipeline" but it took me loads of calls to sort it

[spathiphyllum]

Yes i feel that pain.. and it is a right pain! I mean it's not a huge issue, but it's nice for me to know all my bills come out on the 1st.

[BANANASPLITS]

It's good to ask for opinions spath but in the long run its between you and sky to sort it out that's the only way

[spathiphyllum]

Very true, it seems i always get through to the bottom level of assistance what i need is some authority. It's so dread because it's all in a contract and they always use that against me such as "well the contract blah blah" but of course when you ring up on the phone they don't read it all out -.-

[spathiphyllum]

There were TWO charges i was not informed of. I got told i'd pay a charge for the box and deliver and activation, then for my 1st month, so three payments in the first month all of a similar ££ to my monthly payment was not well accepted.

[BANANASPLITS]

We've had to deal with sky before and get nowhere then I tell them Im going to cancel my sky contract ....low and behold they start to help you try that m8

[spathiphyllum]

I will do but i'm stuck in a contract for the internet -.- if i cancel they'll say well, we'll have the rest of yer bill then matie

[Tuvok]

Just looked in the MySky app on the ipad and there is an option there to change the date.