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Sorry about the delay in replying. I'm getting ready to go to a funeral.
Any way if I can answer in order.
O_G, No I have never re-set the router p/w.
bhg, I followed Buenchico's link. I did it on my laptop. I did it exactly as it was written (case sensitive) and even did it again (not case sensitive) (I'll try anything).
Danny, it looks like I'll have to give them a ring, but not today, I don't have the time.
murraymints, ok I did that but still no joy.
Ok I think that's everybody answered so I'll tell you what's happening now.
When I switched it on this morning I get to an orange 'Welcome to Fire' screen. It asks me to select a language. I do so. It asks me to choose a regional format. I do so. I continue and I'm back to the 'Connect to Wi-Fi screen and the authentication problem! Only now I cant swipe up, down or side to side. I've switched on and off but the 'welcome to fire' screen is the only one I get.
I may take a hammer to it before I get to the phone ;-).