Natwest Customers Be Aware . . . . .

[Canary42]

. . . . although other banks are probably as bad.

This guy had £20,000 stolen from him while unconscious in hospital recovering from injuries inflicted by the mugger who stole his bank card. Not until confronted by the unwelcome publicity from BBC Watchdog did they agree to recompense him.

Shame on you Natwest, and all your weasel words trying to justify your actions.

https://www.bbc.co.uk/news/business-46445299

[EDDIE51]

The problem will have been that the banks will have heard the story many times before. Many of those times it will have been a scam.

[Canary42]

Hardly a scam - the alleged perpetrator suffered severe head injuries.

As he himself said "I ended up in hospital. I could very easily have died that night - why would I put myself through that?"

[Brickbat22]

I have just had my credit card details used fraudulently for a large sum, I reported it to Natwest who within two weeks had put the money back into my account, and were nothing less than professional reassuring my throughout. Well done Natwest.

[Canary42]

Obviously learnt their lesson, thanks to BBC Watchdog,

[Guilbert53]

>>>Obviously learnt their lesson, thanks to BBC Watchdog,

10 years ago my Nat West bank card was stolen in the post on its way to me.

When it did not arrive I rang the bank and they told me it was already being used an my account was empty.

I had "lost" about £3,000 and they paid the money back straight away without a quibble.

The above example (in the original post) was just one "bad" example, there are hundreds of good ones.

btw A friend of mine was at university and there was a scam there where people would offer to "steal" your bank card (with your knowledge) then buy loads of things with it and you shared the "profits".

Of course you rang the bank saying your card had been stolen and hopefully they would reimburse the money.

This was a common scam at the university my friend was at so I dont blame NatWest for being careful about who they reimburse.

I am sure they bank hear hundreds of these stories every day and many will be scams (done with the agreement of the person whose card was "stolen").

[Canary42]

I've been a Natwest customer for over 50 years so I respect those posters who speak well of them. But this case still sticks out as, for the reason already given, this was clearly not a scam.

[DTCwordfan]

Ah, what a Chinese receptionist once passed through to me in my Shanghai office on a yellow sticky note, "Mr. SuchandSuch from NitWest Bank is here in reception and waiting for you." To me, since then, they have always been 'NitWest'..

[Guilbert53]

>>>this was clearly not a scam.

Some people go to elaborate lengths to organize a scam.

I remember a couple of years ago a man tried to deliberately break his girlfriends leg so they could claim on some insurance or other.

He put her leg between two chairs and slammed his foot down on her shin trying to break it (the thought of that sends shivers down my spine).

I cant remember how it ended but it made the papers after he was arrested.

Now you say this NatWest case was CLEARLY not a scam.

It says in the article that the people got his pin by watching him THEN used his thumb to open his phone, which sounds a little far fetched to me (if you had violently mugged someone would you then stop to get out their phone and use their thumb to open the phone?).

Now I am not saying the guy who got injured wanted to get so badly injured but he may have agreed to be "beaten up" a little to make it looks real and the people went "too far".

All I am trying to point out is that it MAY have been a scam, as people go to all sorts of lengths to set up scams.

Of course it may NOT have been a scam, but NatWest must have had their reasons for not paying out in the first place.

As a NatWest customer I would prefer NatWest to withhold money if they suspect a scam rather than pay out to anyone and everyone who says they have been robbed without doing any checks.

Not all cases are 100% either way (either definitely a scam or definitely NOT a scam), some will fall in the middle.

For the ones "in the middle" sometimes they will get it right other times they get it wrong.

Maybe in this case they got it wrong.

[Canary42]

Not Natwest, but another well-known bank sent me some interesting bumf with my credit card statement.

Apparently 80% of people think they can identify a scam, but only 9% actually can (that's according to this bank; it didn't say where the stats came from).