Made To Measure Curtains Not Long Enough!

[buffymad]

Went into a shop and ordered some curtains. I wanted one of the sizes shown on the list and was told they’d have to order them in. All fine.

Picked them up yesterday and after measuring them, found out they’re 1 to 2 inches short and this makes all the difference.

Phoned the shop and asked for a refund to be told they don’t do them! I said these weren’t fit for purpose as they weren’t the size I ordered. Still they said no.

He just kept saying bring them in. I said yes, you’ll measure them, see they’re not the specified length and then what? Will I get a refund then? He kept replying just bring them in.

What are my rights? They’ve got it wrong and I don’t particularly trust them now hence wanting a refund. I don’t know if they were made to measure as such as it was actually a standard size off the list shown, they just needed to order them in.

I wasn’t told at the outset that no refunds were permitted and didn’t see any signs saying that either.

Oh and they cost £130 which is why I’m so up in arms about this ...

[Old_Geezer]

One of the sizes on the list doesn't clarify if there are off the shelf curtains ready to hang, or they are made to the list measurement on order. So not really the issue.

IM inexpert O it is up to the supplier to be clear about what needs measuring, If a person not in the trade specifies a specific length then the curtain itself should be expected to be that length.

If it is an opening measurement that's needed, that is trade knowledge that a customer can't be expected to know. (But since a supplier can not know how low the rail has been put, it seems unlikely to me that an opening height would be required.)

Really need a consumer law expert to give an opinion. I'm unsure which of us are in that position.

[buffymad]

Calicogirl - perfect! I shall go in and say exactly that.

Seems to be only the one person ever working in the shop (who I spoke to on the phone) so that’s why I’m not looking forward to it.

Plus they’re really heavy to carry around, haha!

[buffymad]

PS when I went to shop I told him previous length of curtains I had and he said oh you’ll need 72 length and noted next size up was 90 (ie going off the standard sizes you’d buy ready made in a shop). All he said was “I’ll need to order them in”.

[TonyV]

If you order 72" curtains that's what you expect to get.

[buffymad]

TonyV - exactly. I’ve measured again and again and they simply aren’t 72 inches long. Might measure the width now out of interest!

I think that’s the point isn’t it? Doesn’t matter what I said or he said, they’re shown as being a certain length and they not actually that length.

[Calicogirl]

Yes exactly that. It's be like me ordering a size 12 wedding dress and a size 8 turns up I can't get into- it's wrong so I'd be entitled to what I ordered. Just politely but firmly stick to your guns and demand a refund as you are entitled to one.

[bednobs]

for £130 i dont think they can be made to measure

[Zacs-Master]

They should have a hem on them (or maybe not for £130) so can easily be adjusted.

[TonyV]

Buggy just go get your money back, or exchange if you really like the curtains.

[TonyV]

^^^^
Kin auto type sorry Buffy

[TonyV]

Zacs how much do you pay for your curtains?

[gingejbee]

I'm surprised that curtains are still measured in ancient units......

[-SharonA-]

Buffy let us know what the outcome was.

[Zacs-Master]

Tony. More than £130!

[buffymad]

SharonA - my moment of glory has been taken away from me! Boyfriend’s dad said he’d buy them off me so that’s that.
I really wanted to know what would happen too!!

[TonyV]

Ok Buffy but at the end of the day you haven't lost out. Can imagine you getting all ready for confrontation but you are still equal.