Millions Of Virgin Media Customers Are Set To Get A Radical Update To Their Broadband Service From Today.

[anotheoldgit]

https://www.express.co.uk/life-style/science-technology/1098888/Virgin-Media-broadband-boost-intelligent-wifi-launch-free-upgrade

But what about those customers who don't happen to have the latest Hub 3 router installed?

[douglas9401]

They probably won't get the upgrade.

Happy to help.

[Gizmonster]

I've just checked and I have a Hub 3.0 ..... yaaaay ..... as for everyone else, same as what douglas9401 said :)

[anotheoldgit]

douglas9401

/// They probably won't get the upgrade. ///

Ah thank you very much. I didn't think about that.

Where would this site be without such intelligent and technically minded posters such as you?

[Togo]

If you are with Virgin you can upgrade to the Hub3 router. Looks free.

Existing Virgin Media customers can now get their hands on a brand new router if they want to (new customers get it by default, of course).
Launched almost a year ago now, the redesigned Hub 3.0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design.
The router (also known as the VMDG505) is available to all new Virgin Media broadband customers for free, as mentioned. Existing customers can upgrade to it for a fee, with the device supporting the company’s maximum download speed of 300Mbps (that’s Virgin Media’s HomeWorks).
However, since this is a DOCSIS 3.0 modem with 24 bonded downstream channels and eight upstream ones, the theoretical download and upload speeds are far, far higher (912Mbps and 216Mbps respectively).

[jno]

the last time Virgin carried out an update our service went from bad to so much worse that I switched to Sky.

[anotheoldgit]

Thank you Togo.

[Togo]

I think AOG that if you are with Virgin, an early call to them could be advisable. Liable to be a rush when the upgrade becomes common knowledge.

[douglas9401]

In my defence, you asked the stupid question.

[Togo]

Just a thought AOG. I would think that any router supplied as of today should incorporate the upgrade, meaning that you are spared any potential glitches or compatibility issues.

[CrapAtCryptics]

You can get a hub 3 on Ebay for as little as £15

[dannyk13]

CatC, why pay for one when Virgin will supply one free of charge?

[anotheoldgit]

Togo

I have phoned Virgin and they say that the hub that I am now using is working perfectly well, so I asked them if the old hub is working perfectly okay, why Virgin in their wisdom deem it necessary to produce a new one and then go on to improve that one even more from today.

The answer I got was that certain areas were experiencing problems.

[anotheoldgit]

dannyk13

They are only free to new customers or if your old hub becomes defective.

[Canary42]

/// why Virgin in their wisdom deem it necessary to produce a new one and then go on to improve that one even more///

it's traditional for a Virgin to continue teasing but never go all the way ;-)

[zebo]

Pity those of us who are stuck in the sticks with Sky! Because they can't deliver the service we're paying for they've said I can have a new, improved box for a one off £20 then another £13 per month for 18 months! We're cancelling Sky and maybe OH will rejoin and get the upgraded box as a part of the cheaper new customer package.

[Gizmonster]

@zebo - it sounds like you need to do, what we had to do with VM:

https://www.theanswerbank.co.uk/ChatterBank/Question1508768.html

[bednobs]

in all honesty unless you are on really slow speeds, most users wont even notice a difference