Barclaycard Bills

[MWG14]

My Barclaycard bill didn’t arrive in March and neither did my neighbour’s. I always pay the account online but she is ninety and doesn’t have internet. She tried to ring Barclaycard but couldn’t understand what the person was saying at the other end.

I have been able to pay both our accounts online today but I am wondering if anyone else has not received their bill by post in March.

[Peter Pedant]

I would make sure they have a record of your difficulty

[I usually dont worry to much if it has happened to someone else - after all it happened to me!]

[Hopkirk]

If you are registered, log into their website and see if you have been registered as 'paperless'.

If so, just cancel that and request paper bills.

I am paperless, so they e mail me when my bill is ready to view.

[MWG14]

Neither of us is paperless. Both my neighbour and myself normally receive our bills in the post on or about a certain date each month. My neighbour is internetless.

[alavahalf]

Why dont you set up a direct debit to pay the minimum amount .. then you wont receive a late payment charge, even if the late payment wasn't your fault.

[Tuvok]

Perhaps they have stopped sending paper bills out - they are assuming everybody has internet?

[jno]

yes, see if alavahalf's suggestion works for her. That's why I set up a DD - my payment was mailed in good time but got held up in Christmas traffic and I incurred a charge

[gingejbee]

A direct debit for the minimum amount payable.....doesn't that mean interest payable on the balance that hasn't been payed?

[Hopkirk]

Yes Ginge, but it doesn't stop you making further payment. At least it guarantees you won't miss a payment, which can affect your credit rating.

Also if it is a balance transfer card, missing a payment can incur bigger penalties.

[gingejbee]

Ah, yes...I've always paid off the balance in full before the due date.
Perhaps I'm too organised as I've never missed a payment date!

[MWG14]

Both my neighbour & myself always pay our Barclaycard bills off in full each month. I pay online after receiving a bill in the post.

My neighbour sends her cheque with the tear-off slip at the foot of her bill in the envelope provided each month, paying the total amount.

She did not received a bill in March but I was able to pay online for her. She approximated what her total would be for that month.

It just seems strange that neither of us has received a bill in the post for March and I was wondering if any other Barclaycard customers had had the same experience.