Three years ago my husband two flights with Easyjet to Bilbao,Spain booked to visit family,We had to cancel as he hurt his back and was in agony,so the first was cancelled and hoped he would be ok to make the second one which was towards the end of the year...but that too had to be also cancelled.We had been using Easyjet many times, especially to Bilbao as it is so handy to be able fly from Manchester direct,whereas before,it meant going to London first.So when we had to cancel,I rang Easyjet,explained,got doctor's letter to probe that this was a new medical problem.We got full refund in the form of vouchers,which was fine for us ,being frequent flyers with them.Did not really expect to receive anything but worth a try. Another time,he was going and the plane could not leave Manchester due to a mechanical fault..was given hotel,evening meal plus breakfast.We then got 200Euros refund paid into our bank...not bad for a low cost airline..so have no complaints with them