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Thanks for all your help guys. Checked the 10 possible causes and went around the seal as per video but still could find no gaps. The grill at the bottom will not come off. Undid the screws but would only come open at one side and as it’s only plastic, didn’t want to force/break it. No champagne, shame, I need a drink!! Finally, the fridge is only set on 2, I turned it up temporarily to see if it made a difference. I think I have to go back to the 10 causes list and eliminate them one by one. Appreciate all your advice, cheers