Hand Caught In Bus Doors

[albaqwerty]

the girlfriend of the younger alba was boarding when the bus doors shut, ''trapping'' her wrist and hand inside the bus. Driver looked at her and started to drive off.
Fortunately she managed to pull her hand out and subsequently phone bus company and complained.
They have told her they will investigate and will respond within 14 days.
She was wondering what to do if they don't.
Who else could she complain to?

[237SJ]

I would wait for 14 days and give the bus company a chance to reply. There's no point in wondering what to do if they don't at this stage.

[albaqwerty]

I did mention that to her, but at the time of speaking, she was still a tad upset, understandably so.

[Buenchico]

https://bususers.org/passengers/complaints/make-a-complaint/

and possibly:
https://www.gov.uk/guidance/report-a-lorry-bus-or-coach-driver-or-company
(I suggest that that link might be appropriate for reporting the failure of the company to properly investigate a safety matter, if that occurs, but that it's probably not appropriate for reporting the initial incident)

[ummmm]

Is she hurt?

[albaqwerty]

Thanks Chris. Have noted the second link.
Think she's just a bit concerned about what to do if what is supposed to happen, doesn't.
(well, that's as clear as mud !!)

All she really wants is a sincere apology.

Ummm, not, fortunately not. A few inches further up the wrist and doors would have closed on her fistula.
They didn't, so that's good at least.
Helluva fright tho.

[ummmm]

But the driver doesn't know that!

[mushroom25]

i'm not second-guessing your particular situation. there was a discussion about transport doors at work recently, and it's currently the case that doors on buses and trains do not work like lift doors in that they won't re-open if you insert your hand/arm/foot - they will instead trap you. whether bus and train doors should be made to operate like lift doors is maybe a debate to be had, balancing the risk of injury against the possibility of indefinite delays due to repeated boarding attempts.

[Mozz71]

The OmBUSman.

[albaqwerty]

LOL very good Mozz :-)))) x

[jno]

https://www.theguardian.com/lifeandstyle/2019/sep/27/experience-i-was-dragged-along-by-a-train-at-75mph

[SteveD]

If her wrist was caught in the automatic doors, the doors could not have been completely closed. I would assume that there is a warning light which indicates this to the driver and that he should not start moving until the light shows that the doors are closed.

[SlackAlice]

Possible the door was faulty because the door should have automatically re-opened when bus was stationary and not fully closed.

Scroll down to Page 520/521

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/736663/individual-vehicle-approval-inspection-manual-buses-coaches.pdf

Doesn't excuse the bus drivers attitude so continue with the complaint. Also, did the bus driver carry out the appropriate vehicle checks before taking over the vehicle?