Taking Back Goods.

[ARSENAL]

I bought a Zen Creative ipod thingy about 8 months ago - and there is a problem with it. I paid cash, and since I have lost my receipt, but I did genuinely buy it in a store. How do I stand getting a new one / repair? Please help - I am going back this afternoon. Thanks.

[yummymummy]

Bit difficult, store have responsibility to deal with faulty item, but are entitled to ask for proof of purchase before helping you. They would need to know that you actually bought it (rather than nicking it!), when and for how much. You could try asking them to check their records for the specific day you bought it, but if they can't help you then they are not necessarily wrong by refusing.

Might also depend on the shop as some are more helpful than others. Could also try under manufacturer guarantee but I guess that might involve proof of purchase as well!

[ARSENAL]

Thank you yummy mummy. I guess I will have to take my chance. Are you a yummy mummy?

[yummymummy]

Couldn't possibly divulge that sort of information, I'm a professional!

[vicalncraig]

If someone was with you at time of purchase, they can be used as proof of purchase, strange, but true.

[lastchance]

my daughter bought one also, on ebay (from abroad) and had problems later, we contacted Zen creative directly , took several emails answering stupid questions, but in the end the asked us to return and they sent out new one. fantastic service, hope they can help you to