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Virgin Train Ticket Refunds?

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piggynose | 14:55 Mon 27th Jan 2020 | Travel
5 Answers
Am i wasting my time?
Booked 2 tickets several weeks ago. But my wife cant travel now. Due to personal reasons.
Its looking like a phone call because ive had no luck trying to do it on the internet.
Thanx in advance
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the company is now Avanti. Try posing the question on their twitter feed - @AvantiWestCoast
You can't get a refund on 'Advance' tickets. You can get a refund on other types of ticket but subject to a deduction of £10 per person per ticket:
https://www.avantiwestcoast.co.uk/help/refunds
don't think you will get any money back
Question Author
Theyre advanced tickets chris : (
Oh well ce la vie
Don't give up. 3 years ago my Aunt had a fall and could not travel.She had advanced tickets.After emails and discussions by telephone I complained and eventually spoke to someone who was compassionate and I received a full refund.It took a while but if you are polite and patient you probably would get a refund or tickets for another journey.Good Luck !

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