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Dear Mr .........
Eurotunnel services are operating as usual, but with the increase in cases of Covid-19 across Europe we wanted to let you know that the health and safety of our customers and team members is our utmost priority.
We are in close contact with official authorities to ensure we have the latest information and are monitoring any changes. Currently there are no travel restrictions in place between the UK and France and we continue to run our passenger shuttles as normal.
We have reinforced best hygiene practices across our business and with our partners, including the retailers in our terminal buildings. Automatic hand sanitisers have been installed in passenger areas in both the UK and France, but as WHO guidelines explain, washing hands with soap and water is the most effective course of action. We have, therefore, increased cleaning and checks of supplies in all toilet facilities.
Whilst most customers travelling with us choose to remain in the comfort of their own cars throughout the crossing, we have increased the levels of cleaning of the interiors of our passenger shuttles for extra peace of mind.
We know the current circumstances mean people’s plans may change. It’s helpful to know that you can amend bookings up to 24 hours before your departure time, if you’re travelling in the same direction and we have space available. You only need to pay the difference if the new ticket is more expensive, but we will not charge any amendment fees. Most ticket types have a full year from date of original purchase to be used. Customers who book a Flexiplus ticket can choose to cancel travel and get a refund at any time.
Due to increased demand it may be slightly more difficult than usual to get through to our Contact Centre. Most ticket types can be amended online (check the information in your confirmation email to see how to do this). If you are unable to get through and need to speak to us please fill in our contact form.
The situation is evolving rapidly and we will continue to monitor official advice. We will keep this page on our website up to date, so please check it if you have any questions or concerns: eurotunnel.com/covid-19.
Thank you for your support at this time.
Stay safe, The Eurotunnel Team