Most mobile comanies are currently stating that their pone lines are for urgent issues only and are very busy. O2 is fee from you mobile if you dial 202, or you can ring them on 0344 809 0202.
here is the advice from the O2 website about scams - sorry it's long!
We’ll never email, text or call you and ask for a one-time code, password, or other security information you’ve set up on your My O2 account.
Here are some signs that an email, message or call might not be genuine:
it contains spelling mistakes
there’s a generic ‘dear customer’ header
it asks you to provide sensitive personal or financial information, passwords, or to make transactions by following a link in the message
there are suspect links or there’s a name in the header with extra letters, numbers or substitutions. For example, a phishing scam trying to imitate O2 might replace the letter ‘O’ with the number zero.
it asks you to call a certain number you don’t recognise. In this case, call your bank on a number that you trust, like the one on the back of your card to check the message is authentic
Receiving a suspicious email, text or voice call won’t harm you in any way. It’s only dangerous if you interact with it. Remember:
don’t click on links unless you’re 100% sure they’re genuine
take a moment to stop and think. Trust your instincts. If it looks suspicious or too good to be true, there’s probably a catch.
don’t give away any of your personal details
To report a suspicious email, text or website:
if you think you’ve received a fraudulent text, please forward the message, including the phone number or company name, to 7726. This won’t cost you anything and it means we can investigate the sender.
for emails claiming to be from O2, create a new email with ‘Phishing’ as the subject. Attach the suspicious email and send it to
[email protected]