The Modern World Set To Unhinge Me

[Ric.ror]

Everything that can go wrong does
I ordered one sale item shirt told order not gone through I reordered only for first to go through also. Received and charged for both. Now got email they are sending third at full price!

Bought a HP printer in July - great at first but now clearly faulty despite ‘help’ from their assistant online
Of course it’s near impossible to find a UK address or phone number to arrange a refund

And don’t get me started on problems with Scottish Power, British Gas or SSE!
I feel like banging my head against a brick wall and if any of those companies had an address nearby I’d choose their walls

Moan over

[bookbinder]

I have a theory about your problem, Ric.ror. Companies that used to rely on customers ordering online - or by similar means - were efficient. Customer got what customer ordered. If there was any need for customer to get in touch with company, easy-peasy. Just pick up the phone and speak to a real person, who knew what customer wanted and could sort it out. But now, my theory is that companies are interested only in getting money from customer, and, to prevent customer reporting problems, companies have instructed staff to be as obstructive as possible. Perhaps even setting up a department that is dedicated to that aim. Right or not?