Eflorist Help!

[Smowball]

Yesterday I decided to send some flowers to my MIL as she was very down because her husband(my FIL) was in surgery. I went online to eflorist.co.uk which has a 5 star rating , and picked same day delivery, and booked and paid. Had confirmation email saying I’d paid, confirming address and saying would be delivered that day and that I’d paid for that. Well MIL rang last night as usual, but never mentioned any flowers, which I thought odd, as she would never not acknowledge something like that. So Ive gone on their website this morning and it says on day of despatch you will get an email from YODEL to track, which I never got. I’ve tried ringing eflorist but you cannot get to actually speak to anyone. I’ve tried their LIVE CHAT but again there is nobody there, just a daft set of questions. I’ve emailed but again no reply. Any bright ideas??

[chelle7272]

If you have contacted them every which way I guess you will have to wait for a reply.
Why not ask your MIL if she received them, she would still appreciate the thought even if they haven't arrived.
I have had terrible experiences with Yodel deliveries, I usually avoid suppliers who use them

[dannyk13]

Even though it is the responsibility of the florist to ensure that flowers are delivered you could try contacting Yodel who may be able to throw some light on the matter.

[Smowball]

I didn’t want to ask her and spoil the surprise but I guess I’m going to have to.........

[chelle7272]

The Yodel site says issuing the tracking number is down to the supplier, not sure you would get far without one but info here:
https://www.yodel.co.uk/help-centre/tracking/
48 hours response to emails from eflorist, so if live chat isn't working looks like a wait.
It would ruin the surprise but at least your MIL would know you were thinking of her and can still enjoy them when they arrive

[Smowball]

Have just spoken to YODEL and they say the same - they need the correct tracking info, which I obviously don’t have. At least I managed to get hold of a human being!!

[Sqad]

I thought that your toilet was overflowing -;)

[THECORBYLOON]

Found a couple of sites giving 0845 459 0088 as a contact number for them but you might have tried that already.

[Smowball]

Toilet??
No I haven’t tried that number - I’ll try now!

[Sqad]

Effluent smowball.........effluent.

[Smowball]

That number seems to be permanently engaged

[Vagus]

No help to you now, smow, but if you want to send flowers ever again I highly recommend Bloom and Wild.
They come in a long slim box which fits through the letterbox (so no one has to be in to receive them)are really well packed, look nothing until theyve been in water for 12 hours then perk up and last for at least two weeks.
I had two different lots of them for mother’s day, absolutely beautiful.

[Smowball]

Thanks Vagus. Re eflorist, despite its excellent reviews online I’ve been unable to get hold of anyone either by phone, email, FB or live chat. Bizarre!