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Bazile | 00:00 Mon 26th Apr 2021 | Technology
5 Answers
Her indoors bought what she thought was a top up voucher

However it doesn't say 'top up' voucher on it .
It says - giff gaff £10 evchr

The only 16 digit number I can see is as follows , which doesnt look right - indeed I have tried putting that number in and it says it is an invalid number

It starts with two numbers , then a dash , then six numbers , then a dash then one number , then a dash , then six numbers then. Dash then one number

It says ' transaction Id'

Has she been given the wrong voucher - I e. Not a top up voucher ?
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The number needs to be entered without any spaces or hyphens. Is that how you did it?
Question Author
Yes just the numbers

That vid is talking about activating SIM card

She wants to top.up with credit which has run out
Question Author
The top up voucher usually has four groups of four numbers
Try asking your question on this dedicated web forum
https://community.giffgaff.com/t/help-and-support

Alternatively, try using the 'Ask our agents' facility on the GiffGaff website. They promise to get back to enquirers within 24 hours:
https://www.giffgaff.com/auth/login?redirect=https://support2.giffgaff.com/app/ask/
Bazile,
there's a gift gaff 'top up' function on my phone within the phones 'phonebook' .. have never used it as I'm on a monthly contract with giff gaff for a basic 6.00 a month calls & texts. I think it's installed automatically when you have giff gaff.

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