Quizzes & Puzzles1 min ago
Update On Eflorist Non Delivery!
38 Answers
So, as I posted last week I paid for a big bouquet to be delivered thru Eflorist that day. Money was taken out of bank instantly. Flowers never arrived. Tried for days to contact them. You cannot get thru by phone - it’s permanently engaged (yet they tell me they don’t even have a phone number!), their website LIVE CHAT isn’t actually a person, just a set of repeated automated questions which go nowhere, emails get the same response to every one -‘ we will contact you within 2 working days’, which they never do. The final email I sent was the only one I got a reply from an actual person. I said if I wasn’t contacted that day telling me which florist they booked so I could ring them myself then I was ringing Trading Standards. I finally get a reply from an actually person saying they couldn’t tell me that ‘due to Data Protection’. Seriously!?? So I finally replied saying why couldn’t they themselves simply ring this florist and ask what’s happened? Or else just refund me. It would take 5 mins. Never heard back.....
Do I simply accept that I’ve been completely ripped off and will never see this money again?? (It was £42 btw)
Do I simply accept that I’ve been completely ripped off and will never see this money again?? (It was £42 btw)
Answers
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That's awful smow :( There's a worrying amount of poor views on Trustpilot, filtered here to the worst two categories, and some with similar issues. Though many who have had deliveries aren't happy either.
Concerning how recent so many of them are too, page 6 of the poor reviews still only goes back 2 days!
https:/
It sounds like they use Yodel for delivery, they are mentioned in quite a few reviews, and given the description of the flowers some have got I'd be surprised if they use decent local florists, I'm wondering if they come from somewhere more central, hence the issues people are describing.
A few things cropped up a few times in the reviews. As they seem to use Yodel, could there be somewhere the flowers could have been left that your MIL might not have seen them?
There also seems to be some kind of disclaimer about how deliveries can take longer due to Covid, though that suggests maybe days. Some people say they've had emails about them not being able to fulfill the order, so might be worth checking your spam folder, just in case something came through.
I really hope you get it sorted.
Concerning how recent so many of them are too, page 6 of the poor reviews still only goes back 2 days!
https:/
It sounds like they use Yodel for delivery, they are mentioned in quite a few reviews, and given the description of the flowers some have got I'd be surprised if they use decent local florists, I'm wondering if they come from somewhere more central, hence the issues people are describing.
A few things cropped up a few times in the reviews. As they seem to use Yodel, could there be somewhere the flowers could have been left that your MIL might not have seen them?
There also seems to be some kind of disclaimer about how deliveries can take longer due to Covid, though that suggests maybe days. Some people say they've had emails about them not being able to fulfill the order, so might be worth checking your spam folder, just in case something came through.
I really hope you get it sorted.
Monday afternoon update! After a final email to them today telling them I was ringing my local newspaper I coincidentally get an email straight back saying they can’t get hold of the florist who was meant to send the flowers(yeh right!!) and have issued me with a full refund......
Isn’t that funny....... lol
Isn’t that funny....... lol
Next's florist is very good and reasonable prices.
Here's just one picture I think is very pretty.
https:/
Here's just one picture I think is very pretty.
https:/
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