Quizzes & Puzzles3 mins ago
Solar Panels
19 Answers
In August I ordered Solar panels from a company called Awe Energy. I cancelled the order four days later and asked for a refund. To date I have not received it. I have phoned seven times so far, been fobbed off each time. Someone promises to call me back but never does. I have contacted CAB and they will call me next week. What would you do?
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Best Answer
No best answer has yet been selected by Caran. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.You know I would actually be willing to go to their office on your behalf. I actually think I need to do something like this to get my edge back.
I'm not just joking either. If you want you can use me as leverage. Tell them you have a 'relative' that lives in sheffield (specify Dinnington if tha' wants) and if they don't send the cheque, 1st class same day then after 3 working days you will send them (me) around to pick it up personally and they are not happy.. Might be the edge you need to get them to cough up.
I'm not just joking either. If you want you can use me as leverage. Tell them you have a 'relative' that lives in sheffield (specify Dinnington if tha' wants) and if they don't send the cheque, 1st class same day then after 3 working days you will send them (me) around to pick it up personally and they are not happy.. Might be the edge you need to get them to cough up.
Caran. I'd do it too and there is no danger for you as I could send the cheque to friends address if you didn't trust me. Technically you'd have nowt to lose. Obviously I'd have to conflab with you over email and at least get your name lol.
I can just see me walking into the office (house as it is) and saying; "right then chump, tha ows caran some dosh na pay up or a'l shut thi up"
No but really I am up for it. I would obviously be professional though.
I can just see me walking into the office (house as it is) and saying; "right then chump, tha ows caran some dosh na pay up or a'l shut thi up"
No but really I am up for it. I would obviously be professional though.
How did you place the order? By phone? Online? By calling into their office? As the result of a doorstep cold call? By inviting their rep into your home with an appointment?
Not all of those situations have a 'cooling off' period. (For example there's no such period if you called into their office or invited a rep, by appointment, into your home). You might be stuck with the contract and (unless they fulfil their side of it within a reasonable time) be unable to get out of it.
However I must admit that I'd be worried about doing business with any firm whose 'terms and conditions' page looks like this!
http:// www.awe energy. com/tan dc.php
Even so, my own next course of action would be to send a written demand for repayment of my money, together with a threat of legal action, following the procedure I've explained here:
http:// www.the answerb ank.co. uk/Law/ Civil/Q uestion 1273520 .html
Your letter should be addressed to:
The Company Secretary,
Awe Energy Ltd,
20 Paradise Square,
Sheffield,
S1 1UA
That's the registered address for the company but I'd also send another copy to:
The Company Secretary,
Awe Energy Ltd,
212 Middlewood Road,
Sheffield,
S6 1TE
Not all of those situations have a 'cooling off' period. (For example there's no such period if you called into their office or invited a rep, by appointment, into your home). You might be stuck with the contract and (unless they fulfil their side of it within a reasonable time) be unable to get out of it.
However I must admit that I'd be worried about doing business with any firm whose 'terms and conditions' page looks like this!
http://
Even so, my own next course of action would be to send a written demand for repayment of my money, together with a threat of legal action, following the procedure I've explained here:
http://
Your letter should be addressed to:
The Company Secretary,
Awe Energy Ltd,
20 Paradise Square,
Sheffield,
S1 1UA
That's the registered address for the company but I'd also send another copy to:
The Company Secretary,
Awe Energy Ltd,
212 Middlewood Road,
Sheffield,
S6 1TE
Great terms and conditions on that website. :|
Read this about Visa Debit Chargeback and act quickly - there is a 120 day time limit.
http:// www.mon eysavin gexpert .com/sh opping/ visa-ma stercar d-charg eback
Report to Sheffield Trading Standards as well.
Read this about Visa Debit Chargeback and act quickly - there is a 120 day time limit.
http://
Report to Sheffield Trading Standards as well.
I did invite the company into my home. When they sent me confirmation of the order they also sent a cancellation form. I cancelled within the right period. I have had a letter confirming my cancellation and promising a cheque in 7/8 days on 16/9. Non forthcoming as yet.
I will look into claiming cash back from the bank, thanks for that info Chris.
I will look into claiming cash back from the bank, thanks for that info Chris.
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