Stubhub

[Cloverjo]

Have you used these people before? I bought tickets through it to see EltonJohn at the O2 London in Nov 2020. It was postponed till this year. I’m a bit worried that I might have lost my money. Is this a reputable company?

[Mamyalynne]

Doesn't look good Clover.

https://uk.trustpilot.com/review/stubhub.co.uk

[Buenchico]

You should only ever buy event tickets directly from the official sellers. (You could have found out who they were by going to either the O2 website or to the official website for Elton John's tour and following a link from there).

StubHub has appalling reviews on TrustPilot
https://uk.trustpilot.com/review/stubhub.co.uk
so you might have a fight on your hands to get your money back!

[Buenchico]

It's also worth noting that, even if the concert had been able to go ahead, your tickets probably weren't valid anyway.

StubHub was admonished by the Competition and Markets Authority for failing to point out to potential purchasers that many venues and/or concert promoters won't actually accept tickets that have been resold through them:
https://www.bbc.co.uk/news/business-51293298

The O2 only accepts tickets as valid if they've been bought directly through its authorised ticket agency, AXS, or as a ticket resale that's been handled by AXS (who never charge more than 10% above the face value of a ticket).
https://www.theo2.co.uk/news/detail/axs-official-resale-is-live-at-the-o2

No other tickets are valid for entry. See the relevant FAQs here:
https://www.theo2.co.uk/faqs/the-o2-arena-faqs

It seems that the clear answer to your question ("Is this a reputable company?") is a massive 'No!'

[gingejbee]

...and the time to check the reputation of a company is BEFORE you part with your cash - but you probably knew that?