Compensation From Dfs

[Barsel]

When it looked unlikely that I would receive my sofas before Christmas even though I ordered them on August 1st, I phoned DFS to ask if they could offer me some compensation and was told they would refund the delivery charge but, they haven't confirmed this in any way and haven't sent the money.
If I were to phone them, I have no way of proving they said this.
Do you think they will believe me?

[Tilly2]

Ah! I see the answers. A troll.