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jennyjoan | 20:12 Tue 01st Mar 2022 | ChatterBank
11 Answers
I am with Santander and want to up my savings ie going from 200-£400 (example).

When I go into changing the amount - it accepts it but am awaiting an OTP that doesn't come up etc. Anybody help thanks
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Avatar Image wolf63
Do they have your correct phone number?
20:15 Tue 01st Mar 2022
Avatar Image bobbinwales
Is it a payment to a santander regular saver or to another santander account or another instatution.

Anyway, Should the OTP be going to your mobile?
20:16 Tue 01st Mar 2022
Avatar Image calmck
They will send it on your phone
20:16 Tue 01st Mar 2022
Avatar Image jennyjoan
Question Author
it should have worked as all I am doing is changing the amount to start from next month. yes they have my proper mobile and they have sent all kinds of information and OTPs before. So I will ring the powers that be tomorrow. Thanks anyway guys.
20:22 Tue 01st Mar 2022
Avatar Image bobbinwales
Its probably not the problem but if its the monthly saver theres a limit of 200 pounds per month I think joan.
Are you sure you dont need to tick to say your able to accept an OTP call to your mobile.
And is there another option if your not
20:24 Tue 01st Mar 2022
Avatar Image jennyjoan
Question Author
no Bobbs - I am actually paying more than £200 - more in the lines of £300 for quite some time now.
20:28 Tue 01st Mar 2022
Avatar Image bobbinwales
Ok so not the regular saver which is defo limitted to 200 amonth
20:30 Tue 01st Mar 2022
Avatar Image jennyjoan
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perhaps you are right as it is going into a Credit Union account of which I am sure you can pay as much as you like. I'll know tomorrow. I am probably doing something wrong but I have done this before and there was no bother.
20:32 Tue 01st Mar 2022
Avatar Image jennyjoan
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right - asked bot - and from what I gather - I need to make the changes before 8pm - so I will try again tomorrow. Like I have been trying from well before 8pm tonight. but we'll see
20:38 Tue 01st Mar 2022
Avatar Image sandra4444
I am with cahoot part of stantander. Sometimes the OTP does go down, and it is normally at night times. Its not very often it happens.
20:43 Tue 01st Mar 2022
Avatar Image jennyjoan
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well finally received a HUMAN (Adam) - told them what happened - and I didn't know this but he said next time - "Chat With Agent" and one should pop up. He actually updated the monies from his side. I did threaten that if I didn't get a proper chat - I am leaving with all my millions LOL
13:56 Wed 02nd Mar 2022

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