Customer Service - Complaints Down ! ! !

[Canary42]

https://ibb.co/qxzhVwB

[piggynose]

So, slimmer passengers.

[Canary42]

... and slimier staff ;-)

[dannyk13]

What is your point? Don't think many Abers use Houston Airport.

[gulliver1]

LOL ..Canary.

[youngmafbog]

Judging by the size of many Americans I reckon they would ahve to walk a damn sight more than that. And there's probably a burger shop on the way too!

Seems very innovative to me. If you really have a serious compliant you will make the effort.

[bednobs]

the point is danny, it's funny.
Sometimes i think the word curmudgeonly was invented for you!

[barry1010]

That link has given a funny take to a sensible solution. The Guardian reported it differently:
"Some years ago – according to a story I’m fairly sure is true, and which I’ve decided is definitely true for the purposes of today’s column – the operators of Houston airport faced a headache. Travellers on one specific route kept complaining about how long they had to wait for their luggage. Extra baggage handlers were hired, cutting waiting times to eight minutes, but complaints continued unabated. Further study revealed that passengers spent one minute walking to baggage claim, then seven waiting, prompting some bright spark to devise a solution: switch the arrival gate, so the walk took far longer. The result was less time standing around, and much less grumbling."

[Peter Pedant]

// What is your point? Don't think many Abers use Houston Airport.//
the point is dear danneh

you can manipulate complaints ( 'the metric') down to what you want by fiddling with the numbers and not providing a better service

we call this extracting tthe principle from the anecdote.

and so....1. partygate - "it wasnt a party I aint darn narfin" Boris
2. the awful Prevent anti terrorism - no address to write to to say how completely crap it is, so no complaints
3.Br Gas - our service is of the highest order ( because I just said so)