Arts & Literature19 mins ago
Customer Service - Complaints Down ! ! !
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For more on marking an answer as the "Best Answer", please visit our FAQ.That link has given a funny take to a sensible solution. The Guardian reported it differently:
"Some years ago – according to a story I’m fairly sure is true, and which I’ve decided is definitely true for the purposes of today’s column – the operators of Houston airport faced a headache. Travellers on one specific route kept complaining about how long they had to wait for their luggage. Extra baggage handlers were hired, cutting waiting times to eight minutes, but complaints continued unabated. Further study revealed that passengers spent one minute walking to baggage claim, then seven waiting, prompting some bright spark to devise a solution: switch the arrival gate, so the walk took far longer. The result was less time standing around, and much less grumbling."
"Some years ago – according to a story I’m fairly sure is true, and which I’ve decided is definitely true for the purposes of today’s column – the operators of Houston airport faced a headache. Travellers on one specific route kept complaining about how long they had to wait for their luggage. Extra baggage handlers were hired, cutting waiting times to eight minutes, but complaints continued unabated. Further study revealed that passengers spent one minute walking to baggage claim, then seven waiting, prompting some bright spark to devise a solution: switch the arrival gate, so the walk took far longer. The result was less time standing around, and much less grumbling."
// What is your point? Don't think many Abers use Houston Airport.//
the point is dear danneh
you can manipulate complaints ( 'the metric') down to what you want by fiddling with the numbers and not providing a better service
we call this extracting tthe principle from the anecdote.
and so....1. partygate - "it wasnt a party I aint darn narfin" Boris
2. the awful Prevent anti terrorism - no address to write to to say how completely crap it is, so no complaints
3.Br Gas - our service is of the highest order ( because I just said so)
the point is dear danneh
you can manipulate complaints ( 'the metric') down to what you want by fiddling with the numbers and not providing a better service
we call this extracting tthe principle from the anecdote.
and so....1. partygate - "it wasnt a party I aint darn narfin" Boris
2. the awful Prevent anti terrorism - no address to write to to say how completely crap it is, so no complaints
3.Br Gas - our service is of the highest order ( because I just said so)