Sainsbury Access Request Blocked

[EdmundD]

Tried to get on to Sainsbury's website today via Google on my laptop and was given a message "403 Error The request could not be satisfied".

It allows me to log in and shop on my phone.

Anyone have ideas why I can't access it via the laptop?

[Buenchico]

You probably need to clear your browser's cache. (If you need instructions, please say which browser you're using).

[bhg481]

We had problems with Sainsbury's yesterday when my wife couldn't log in on her laptop but I could on mine (sat opposite her). It was OK later on, so maybe they are having problems with their website.

[EdmundD]

Cleared the cache and browsing data. Shut the laptop down, restarted and tried again. Same error message.

[Buenchico]

Try a different browser to be sure then but it looks to me as if there's a website error, at Sainsbury's end, that can't handle traffic from web browsers but can handle it from the company's own app.

Try a (free) phone call to 0800 328 1700, at any time up until 11pm, to ask if there's a known problem.

[TheChair]

From the website:
Our site has recently changed. If you are trying to access our site using your favourites links or bookmarks, please click on the link below to go to the new site.

HTTP://www.sainsburys.co.uk/groceries

[EdmundD]

Thanks TheChair for the link but if I click on it it still returns the same error message as in my OP.

[EdmundD]

Had the same problem with trying to get onto GOV UK.

My VPN is the cause of the problem. If I switch it off I can access the blocked sites.

Thanks all, anyway.

[kgpercy]

Having the same problem. This occurred a few months ago, and is happening again. Can access Sainsburys on laptop, ipad and phone but not on desktop. 2 calls to Sainsburys promising a call back, and still waiting ..... Have cleared browsing history and cache. restarted. Can get onto Tesco, Iceland and various other sites with no problem. This is so frustrating!!!

[EdmundD]

And today did an on-line shop at Sainsbury's and had my credit card rejected 3 times.

Logged into Tesco and did the same shop and used the same card - no problem.