Can Anyone Help, Question About Delivery Of A Parcel..

[Raidergal2022]

I ordered some exercise equipment from a online store and have changed my mind about it (my fault I know I’m being a nuisance)

I emailed the company to cancel the delivery/obtain a refund but it has already been shipped.

I emailed the company and the woman I spoke to said that I could refuse the delivery (in which case it should naturally be returned to them) or I could accept and send back at my own expense. Eitherway a refund can take up to 14 days after they receive it.

I’m just thinking if I refuse it could it get lost/or end up waiting in a delivery office for some time and end up untraceable?
Is it safer to accept and send back?

[TheWinner]

Just refuse delivery.

[sandra4444]

I would accept, other than that it may confuse things altogether.

[rockyracoon]

Toughie. If you accept delivery, you'll likely have to pay for return postage, but you'll be in charge of the return with a receipt from the courier/Post Office. If you refuse delivery, you can legit say you never received it and hope a refund comes that way after the company have done their due diligence.

I'd probably refuse delivery unless returns are free.

[Ellipsis]

Refuse delivery. If there's no evidence you received it, you can't be charged for it.

[Gettingonabit]

Does the delivery company use a tracker? If so refuse it and it will clearly indicate your refusal to accept on the tracker.
Would imagine exercise equipment would be very expensive to return yourself.