Evidence Of Train Cancellation

[alidoc]

Trying to claim a refund on train ticket, was travelling to Edinburgh on LNER but train terminated at Newcastle because of flooding and there was no alternative train available, or any bus replacement. I bought my ticket from another train ticket site (not LNER) who want me to provide evidence the train was cancelled. I have requested this information from LNER but after over 2 weeks have had no success. Do they publish information on line about cancellations if so I can't find it, any help in solving this please.

[Buenchico]

Even though you purchased your ticket through a third party (which I really, really hope wasn't the dreaded Trainline, which nobody should ever be using!), LNER should still be able to handle your claim under the 'Delay Repay' scheme. Indeed, the Trainline's own website specifically directs customers to claim under that scheme, rather than through the Trainline:
https://www.thetrainline.com/trains/great-britain/delay-repay

The LNER link you need is this one:
https://www.lner.co.uk/customer-service/customer-services/contact-us/refund/delay-repay/

[mushroom25]

// Do they publish information on line //

train running information is published online, here - https://www.realtimetrains.co.uk/search/detailed/
however the data is only retained for a week, so probably won't help you in this instance.

[johnny.5]

Chris
what's wrong with using trainline ?

[Buenchico]

Johnny:
1. They haven't got access to any lower fares than those that are available directly from train operating companies or via the National Rail Enquiries website:
https://www.nationalrail.co.uk/ ;

2. They charge a booking fee, meaning that you actually pay MORE by booking through The Trainline ;

3. If you find that you've got a problem with your booking, you can't simply go to a station booking office to get things sorted out. (They'll tell you to contact The Trainline, which isn't much help, say, if the train that you want to be on is leaving in a few minutes time) ;

4. They're notorious for messing things up. When I ran a railway station, I got fed up of having to tell customers that the tickets they'd purchased weren't valid for travel. (For example, one couple turned up with tickets from The Trainline that were issued using an offer only valid on the trains of Company A but they were for a train operated by Company B. Further, they'd been given seat reservations on Company B's service, despite the fact that no reservations were available on that service, as the seats weren't even numbered).

AVOID! AVOID! AVOID!

[Barmaid]

If you can, book direct! I booked direct with LNER yesterday and my train was cancelled (as were loads of others due to the theft of signal wiring). Before I even reached my destination, they had emailed me saying I was entitled to a refund and just confirm that I wanted it. 10 mins after I confirmed it, the money was back in my paypal account. I was very impressed!