Paypal Scammed

[HongKongphooey]

I'm stressed. PayPal just contacted me and said a suspicious device had got through my password. When I checked my account it looks like someone has tried to take £899 out of my account, but PayPal appear to have flagged it as suspicious and put it on hold. Tried to get through to there customer services but they don't open till tomorrow at 8am so just have to,wait. I really don't need this, I am a carer and dont earn alot so really hope I can sort it out. I've changed my password now

[Tuvok]

Hopefully you did not click on any links you were sent, but went direct to Paypal via the app or the website.

[Canary42]

I sympathise, twice in the last year my bank account has been raided. In that case the bank picked them up and we sorted it out over the phone and they refunded the bogus payments. But, as you said, the hassle is bloody annoying.

PayPay having blocked the payment, I doubt they will release it unless you authenticated it, so try to relax until you can contact them.

I hope you get it sorted successfully, you've done the right thing in changing your password. Good luck.

[lankeela]

Are you sure it was Paypal that contacted you? Did you give them any information to 'confirm' your details?

[JimF]

How did "PayPal" contact you? If it was by phone, then it's definitely a scam as they never contact their customers that way.

[HongKongphooey]

No it was an email PayPal sent me and I didn't press any links, I went on the PayPal website and saw the attempted payment. Thanks for the advice/sympathy, Ill try and sleep on it til tomorrow at 8am. Just goes to show we gotta be vigilant for these scammers

[JimF]

Did the email address you by your name or did it say something like "Dear Customer"?

Did the spelling and grammar look strange, with mistakes?

[Gromit]

Please read the OP and the OPs answers.
They have had money taken, and it was spotted as suspicious by Paypal. They have logged into their account and it is real, not part of a scam.

Yes, wait for Paypal to respond, and hopefully your money can be saved. Good luck.

[Maydup]

I feel confident that your money is safe and that the hold on the transaction will not be released until you have verified it, which you’re not about to do.

It’s a relief they identified it as bogus and contacted you but it’s still frightening and stressful.

[Maydup]

By the way, have you used PayPal on a Public Wi-Fi or anywhere other than your home?

It could be that the transaction was intercepted on a less than secure Wi-Fi.

If I’m out and about, I disconnect for any public Wi-Fi before I process a payment on either a card or PayPal. Just in case, especially in a busy station or pub where scammers sit in wait for access to our details.

[nero2024]

pay pal cant do anything with my account till i get a text message giving me a pin number to put in every time iog in
dont you have this ?