Just A Rant

[Xeronema]

I feel like ranting about my Doctor's Surgery. The level of service they provide seems to be slipping. I don't think it should be so difficult to get a repeat prescription, but for some reason the service is getting worse.

I ordered my insulin through the dispensary on Wednesday (answerphone, you can't actually speak to a human any more) before they opened. I checked patient access on Wednesday evening, no prescription done (fair enough, it's only 1 working day). I then second guessed myself yesterday and though, "Did I really order it?", so I ordered it again. It got to 20:00 last night, I checked patient access, still not done (not done my oxycodone either, which I ordered).

I checked at 10:00 this morning, still not done. I've now run out of insulin, haven't got any left and haven't taken it since yesterday morning (probably why I feel a bit ratty). I rang the Doctor Surgery and asked if they could put my mind at ease and at least confirm that the request has gone to a GP - the receptionist responds with, "You need to speak to the dispensary". How am I supposed to speak to them? It's ridiculous.

I know for a fact that the receptionist I spoke to is capable of checking, because they'd done it before. So yeah, now I'm in a panic and there is nothing I can do about it. The only option I'm left with is going to the doctors, which isn't going to be easy for me, given how far it is and because I have an important parcel coming today and my OH can't get out of bed.

Well rant over I guess. Thanks for listening.

[Xeronema]

I'd like to apologise to you bednobs, for how I was with you years ago. Sorry for not being very nice.

[bednobs]

??

[Xeronema]

I'm Dizmo

[New Judge]

//Perhaps for the immediate problem ring the surgery and ask to speak directly to the practice manager.//

//I would contact intact your GP practice manager,…//

If only.

The “Practice Manager” at my local surgery works from home three days a week (of the five the surgery is ostensibly open). I discovered this in the early summer of last year. I was trying to help a neighbour sort out a problem (which had occurred because of the lack of communication between two hospitals and the GP surgery) concerning a drugs mix up. I asked that the Practice Manager contact me immediately. I’m still waiting for her call.

My neighbour, meanwhile, is no longer fussed as she died in September. I wouldn’t say that her death was a direct result of the aggravation she endured from her GP surgery and the two hospitals she had spent the final nine months of her life traipsing between. But when one has a major heart problem, which was going to be addressed by surgery in March but was repeatedly postponed, leaving one’s GP to manage the condition in the meantime, one’s health cannot be improved too much when the doctor allegedly caring for one couldn’t give a toss whether one lives or dies.